Navigating Forgeworx Help and Customer Support
Welcome to the Forgeworx Help Tutorial! This tutorial will guide you through the Forgeworx Pro help and documentation page, as well as our industry first live chat support feature.Available Help Resources
Anvil Forgeworx Pro has three help resources available to the user:
- User Documentation
User Documentation exists on the web here. It can be accessed by entering the link into your web browser, or in the configurator or project browser by clicking on the help link
(2 photos – 1 of the button in the configurator, 1 in the project browser)
- Live Chat
Live chat allows you to connect directly with an Anvil engineer. By clicking on the Chat Live link in the project browser or configurator, you can talk to an engineer through an instant messenger, VoIP, and enable a remote assist feature where Anvil can guide you step by step through the design process.
Anvil can also be reached through email here or at email@example.com.
- Quick Start Guide
This guide is designed to give a first time Forgeworx user a brief overview of the capabilities of the application and into hanger design as quickly as possible. First time or beginner users should start here.
- In-Depth Guides
These guides cover all the features of Anvil Forgeworx pro in a more granular level of detail than the quick-start guide. Here a user will find a description of the project browser, configurator, outputs, troubleshooting, and input parameters.
- Hanger Configuration Walkthroughs
These guides show the user how to arrive at a desired hanger configuration in a step by step walkthrough. If you are interested on how to drive parameters to get a specific design, such as springs, constants, struts, etc... these are for you. .iam 3D models and .dwg 2D sketches of the finished configurations are also available for download.
- Supplemental and Existing Steel walkthroughs
These walkthroughs show step by step the supplemental and existing steel functionalities of Forgeworx Pro.
Once the plugin is installed, a help screen will appear.
Once in the chat screen, type your question into the help box to begin speaking with an engineer. If you wish to speak over VoIP,
Anvil's engineer will send a request that you enable audio features.
If this is the first time you’ve requested VoIP support, a plugin must be downloaded. Alternatively, if VoIP cannot be implemented, an Anvil engineer is available by phone.
More complicated support requests may require on-screen guidance from an Anvil engineer. If this is necessary, Anvil will send a request for either remote view or remote assist. Remote view will allow the Anvil engineer to see the user desktop. Remote Assist enables the Anvil representative to take control of the desktop and manipulate Forgeworx Pro.
Note – First time users of the instant messaging, VoIP support, or remote view/assist features will need to install web plugins to their browser.
Note - If all Anvil representatives are busy or your request comes outside of business hours, a form will appear with an email submission request. Please fill out and an Anvil representative will respond within one business day.
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